Job Description
Join our award-winning team at Grand Harbor Hotels in Baltimore! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury waterfront property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in Maryland's vibrant hospitality scene. If you're passionate about hospitality and thrive in fast-paced environments, apply today!
Responsibilities
- Check-in/out guests efficiently with warm hospitality and accuracy
- Manage reservations, room assignments, and billing systems
- Address guest inquiries and resolve complaints professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain financial records
- Uphold brand standards and safety protocols
- Collaborate with management on operational improvements
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Maryland driver's license preferred
- Basic knowledge of Baltimore tourism assets
- Ability to multitask in high-pressure situations