Job Description
Join the vibrant hospitality scene in Chicago as an immediate-hire Front Desk Agent at Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in our downtown landmark. Enjoy competitive pay, comprehensive benefits, and flexible shift schedules while working in one of America's most dynamic cities. Apply today and start your rewarding career in premium hospitality!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate switchboard and manage voicemail systems
- Uphold brand standards through professional appearance and service
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Chicago attractions and transportation
- Strong attention to detail and multitasking abilities