Job Description
Join our award-winning luxury hotel in the heart of Austin as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant hospitality environment. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Efficiently manage guest check-in/out procedures using hotel systems
- Handle reservations, modifications, and payment processing
- Resolve guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams
- Uphroom brand standards for cleanliness and presentation
- Process mail/packages and maintain guest records
- Assist during emergency situations following protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera)
- Strong communication and conflict resolution abilities
- Flexible availability including weekends/holidays
- Basic math and cash handling skills
- Ability to multitask in high-pressure environments
- Valid Texas driver's license (if required for errands)
- High school diploma or equivalent