Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in vibrant Long Beach, CA! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury oceanfront resort. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth in the heart of Southern California's hospitality scene. If you thrive in fast-paced environments and possess a passion for service, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through impeccable personal presentation
- Sell hotel amenities and local attractions to enhance guest experiences
Qualifications
- 1+ years of hospitality or customer service experience preferred
- Proficiency in reservation software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Flexible availability for evening/weekend/holiday shifts
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required