Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Washington DC. We're seeking charismatic professionals to deliver exceptional guest experiences in a dynamic, fast-paced environment. This immediate hire position offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury brand. If you thrive in customer-facing roles and excel at multitasking during shift work, apply now to become the welcoming face of our iconic downtown property.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Manage room inventory, reservations, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security departments
- Handle guest complaints with professionalism and proactive solutions
- Process payments and maintain cash drawer accountability
- Assist with concierge services and local recommendations
- Execute safety protocols during emergency situations
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills in English (bilingual Spanish preferred)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities under pressure
- Valid driver's license and reliable transportation
- High school diploma or equivalent required