Job Description
Join our award-winning team at Coastal Hospitality Group and kickstart your career in the heart of San Diego's vibrant hospitality scene! We're seeking enthusiastic Entry-Level Guest Services Agents to deliver exceptional experiences at our premium beachfront property. No prior experience required – we provide comprehensive training to help you thrive in a dynamic, guest-focused environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding portfolio of luxury hotels. Your journey in hospitality starts here!
Responsibilities
- Efficiently check in/out guests while maintaining accuracy in reservation systems
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and manage cash drawer operations securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain cleanliness and organization of the front desk area
- Participate in daily shift briefings and team meetings
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation software
- Ability to work flexible shifts including weekends and holidays
- Attention to detail in financial transactions and documentation
- Customer service mindset with problem-solving abilities
- Valid work authorization in the United States
- Must be 18 years or older