Job Description
Join our award-winning team at Grand City Hospitality as an Entry-Level Hotel Front Desk Agent! We're seeking energetic, guest-focused individuals to deliver exceptional experiences at our flagship downtown Columbus location. This role offers flexible shift schedules, comprehensive training, and clear pathways to career advancement within our luxury hotel group. Perfect for students or career changers seeking dynamic hospitality experience.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with prompt, personalized service
- Maintain accurate records of guest interactions and payments
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer procedures
- Uphold brand standards in cleanliness and safety protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with point-of-sale systems
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Attention to detail in financial transactions
- Problem-solving mindset for guest concerns
- Previous hospitality experience a plus but not required