Job Description
Join our award-winning team at the heart of Nashville's vibrant hospitality scene! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences during our busy season. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth potential. If you're passionate about service and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage room assignments, key distribution, and guest requests
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as primary point of contact for guest inquiries and emergencies
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain clean, organized front desk area with professional appearance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, RoomKey)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Positive attitude with problem-solving mindset
- Valid Tennessee driver's license preferred