Job Description
Join our award-winning team at Grand City Hotels as a Front Desk Agent and become the first point of contact for our valued guests. We're seeking charismatic professionals to deliver exceptional service, manage check-ins/check-outs, and create memorable experiences in our vibrant Raleigh location. Immediate openings available for energetic individuals ready to thrive in a fast-paced luxury environment.
Responsibilities
- Efficiently manage guest check-in/out processes with attention to detail
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records using property management systems
- Upsell hotel amenities and services to enhance guest experience
- Execute emergency procedures and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Basic computer literacy and cash handling experience
- Positive attitude with genuine hospitality passion
- High school diploma or equivalent required