Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking passionate hospitality professionals to deliver exceptional service in our vibrant downtown San Jose location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment. Immediate openings available for energetic individuals ready to make a difference.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle special requests with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local resource for guests providing recommendations and assistance
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; hospitality degree preferred
- Flexible schedule including nights, weekends, and holidays
- Valid California driver's license (if required for errands)