Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our Oklahoma City location. This immediate hire position offers competitive pay, flexible shift schedules, and growth opportunities in the hospitality industry. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and concerns with professionalism
- Maintain lobby area cleanliness and professional appearance
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems efficiently
- Uphold brand standards during all guest interactions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer and cash handling skills
- Positive attitude and problem-solving mindset