Job Description
Join our award-winning Seattle hotel team as a Front Desk Agent and become the first point of contact for our valued guests. We're seeking energetic professionals to deliver exceptional hospitality in the heart of downtown. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for growth in a luxury environment.
At Grand Hospitality Seattle, we pride ourselves on creating memorable experiences. As a Front Desk Agent, you'll handle check-ins/out, manage reservations, and resolve guest inquiries with professionalism and warmth. Our ideal candidate thrives in fast-paced settings and embodies our commitment to service excellence.
Why Join Us?
- Competitive hourly wages + tips
- Free parking and meal discounts
- Health/dental/vision benefits after 60 days
- Career advancement opportunities
- Employee recognition programs
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera property management system
- Handle reservation inquiries, modifications, and confirmations with accuracy
- Address guest concerns promptly and escalate issues to management when necessary
- Process payments, manage cash drawers, and balance daily transactions
- Provide local recommendations and assistance to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Collaborate with housekeeping, valet, and F&B teams for seamless operations
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's card or willingness to obtain
- Flexible availability including weekends, nights, and holidays
- Professional appearance and positive demeanor
- Basic math skills for handling transactions