Job Description
Join our award-winning team at Grand Hospitality Group, where we celebrate exceptional service and employee growth! We're seeking a passionate Hotel Front Desk Agent to deliver memorable guest experiences in our Jacksonville beachfront property. Enjoy the stability of weekly pay while working in a dynamic hospitality environment with competitive benefits and advancement opportunities.
As a cornerstone of our guest services team, you'll be the first point of contact for visitors seeking unforgettable stays. We provide comprehensive training, flexible scheduling options, and a supportive team culture that values your contributions. Apply today and start your journey in hospitality excellence!
Responsibilities
- Manage guest check-ins/checkouts efficiently using PMS systems
- Handle reservation inquiries and room assignments
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns with prompt, personalized solutions
- Maintain accurate guest preference records
- Upsell hotel amenities and special packages
Qualifications
- Previous hotel front desk or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including nights/weekends
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Valid Florida driver's license (if required for errands)