Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland, where we're seeking passionate Weekend Shift Supervisors to deliver exceptional guest experiences during our busiest operational period. This pivotal role combines leadership, hospitality expertise, and operational oversight to ensure seamless weekend operations while maintaining our reputation for luxury service.
As a Weekend Shift Supervisor, you'll be the cornerstone of our guest satisfaction strategy, managing front-desk teams, resolving escalated issues, and maintaining our property's impeccable standards. If you thrive in dynamic environments and possess a keen eye for detail, this position offers an exciting opportunity to advance your hospitality career in Cleveland's premier downtown hotel.
Responsibilities
- Oversee all weekend front-desk operations including check-ins, check-outs, and guest services
- Manage and mentor weekend staff through performance coaching and shift scheduling
- Handle guest inquiries, complaints, and special requests with professionalism and discretion
- Monitor room availability and coordinate with housekeeping for optimal turnover
- Execute emergency response protocols and security procedures
- Conduct nightly audits and prepare comprehensive shift reports
- Collaborate with department heads to ensure seamless weekend operations
Qualifications
- Minimum 2 years hotel supervisory experience required
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong conflict resolution and customer service skills
- Ability to work flexible weekends and holidays
- Ohio Food Protection Manager certification preferred
- Valid Ohio driver's license and reliable transportation
- Excellent multitasking abilities under pressure
- Basic knowledge of Cleveland tourism and attractions