Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Austin as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire position offers competitive pay, flexible shift work, and opportunities for career growth. If you thrive in fast-paced environments and excel at creating memorable stays, apply today to become part of Austin's premier hospitality destination!
Responsibilities
- Manage check-in/check-out processes efficiently using hotel software systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments
- Uphold brand standards through attentive service and attention to detail
- Assist with reservations and room assignments during peak periods
- Execute emergency procedures and safety protocols as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license (for valet coordination duties)
- Basic knowledge of Austin attractions and local area
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs