Job Description
Join our award-winning team at Grand Miami Hotel as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in the heart of South Florida. This full-time role offers immediate start and career growth opportunities in a luxury hotel environment.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-in/check-out processes, handling reservations, and resolving guest inquiries with professionalism. We provide comprehensive training and competitive benefits including health insurance, paid time off, and hotel discounts.
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Process reservations and modifications with accuracy and attention to detail
- Address guest inquiries and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Florida driver's license (if driving required for errands)
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays