Job Description
Join our award-winning luxury hotel in the heart of Sacramento as a Front Desk Agent! We're seeking a charismatic hospitality professional to create memorable guest experiences while managing check-in/check-out processes, resolving inquiries, and coordinating with our premium team. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Resolve guest complaints and special requests promptly and professionally
- Maintain accurate records using hotel management systems (Opera/PMS)
- Upsell premium services and amenities to enhance guest experiences
- Process payments and manage cash drawer with strict adherence to protocols
Qualifications
- Minimum 2 years hotel front desk or high-volume customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with composure
- Valid California driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Sacramento attractions and transportation
- High school diploma or equivalent required