Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand City Hotels in Portland, OR! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. This immediate hire position offers competitive pay, flexible shift schedules, and growth opportunities within our award-winning chain. If you thrive in customer-facing roles and possess strong organizational skills, apply today to start your career journey with us!
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and security protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency with reservation software and MS Office
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Portland area attractions preferred
- Valid Oregon driver's license (if required for duties)