Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and deliver exceptional guest experiences in the heart of Indianapolis. We're seeking dynamic professionals to serve as the first point of contact for our luxury hotel guests. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within a supportive environment. If you thrive in fast-paced settings and possess a passion for hospitality, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and concerns with professionalism and empathy
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping, maintenance, and dining departments for seamless operations
- Upsell hotel amenities, services, and local attractions to enhance guest experience
- Maintain cleanliness and organization of the front desk area
- Participate in daily briefings and implement operational procedures
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in high-pressure situations
- Basic knowledge of Indianapolis attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required