Job Description
Join our award-winning hospitality team at the Grand Bay Hotel in vibrant Oakland! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences in our luxury waterfront property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our expanding portfolio. If you thrive in fast-paced environments and possess a passion for service, apply today to become the welcoming face of our hotel!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing processes
- Handle guest inquiries, complaints, and special requests with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments accurately and maintain secure cash handling protocols
- Act as a local concierge providing recommendations for attractions and dining
- Maintain a pristine front desk environment and lobby aesthetics
- Train new staff on hotel procedures and service standards
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Oakland attractions and transportation options
- High school diploma or equivalent; hospitality degree preferred