Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Hotel Front Desk Agents in Baltimore with no prior experience required. As the first point of contact for our guests, you'll create memorable experiences while developing valuable skills in customer service, operations, and teamwork. Our comprehensive training program ensures you'll succeed in this dynamic role.
Join a supportive team that values growth and offers clear pathways for advancement. Enjoy competitive pay, flexible scheduling options, and a vibrant work environment in the heart of Baltimore's thriving hospitality scene.
Responsibilities
- Warmly greet and assist all hotel guests with check-in/check-out processes
- Manage reservations, room assignments, and guest inquiries via phone/in-person
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping, maintenance, and dining departments for guest requests
- Resolve guest concerns promptly and professionally
- Operate hotel management systems and maintain lobby cleanliness
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional customer service mindset and communication skills
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and ability to thrive in fast-paced environments
- Strong attention to detail and organizational abilities
- Team player with collaborative approach
- Reliable punctuality and professional appearance
- No hospitality experience required - training provided!