Job Description
Join the vibrant hospitality scene in Memphis! Grand River Hotel is seeking energetic professionals to fill immediate front desk positions at our iconic downtown location. Be the first point of contact for our guests, creating memorable experiences while showcasing Memphis's legendary music culture. We offer competitive pay, comprehensive training, and a dynamic team environment perfect for career growth.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling opportunities for hotel amenities
- Maintain a clean, organized lobby area
Qualifications
- Minimum 1 year hospitality/customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with PMS systems (Opera/Micros preferred)
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent
- Basic knowledge of Memphis tourism attractions
- Ability to multitask in fast-paced environments