Job Description
Join our award-winning hospitality team at Grand Miami Hotel! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences in the heart of Miami's vibrant tourism district. This immediate hire position offers competitive pay, comprehensive benefits, and rapid career growth within our luxury hotel chain. If you thrive in fast-paced environments and possess a passion for service, apply today and start your journey with us!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Assist with VIP guest arrangements and special requests
Qualifications
- Previous hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Miami tourism attractions and services
- High school diploma or equivalent required
- Valid Florida driver's license preferred
- Fluency in English; Spanish highly beneficial