Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals to be the first point of contact for our guests. No hospitality experience required—just your positive attitude and dedication to exceptional service. Enjoy competitive pay, comprehensive training, and immediate start. Elevate your career in San Jose's vibrant hospitality scene today!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and phone inquiries with professionalism
- Resolve guest concerns promptly and maintain satisfaction
- Process payments and manage billing transactions
- Coordinate with housekeeping and maintenance teams
- Uphold hotel safety and security protocols
- Maintain organized front desk documentation
Qualifications
- High school diploma or equivalent required
- Outstanding verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- No experience necessary—training provided!
- Flexible availability including weekends/holidays