Job Description
Join our award-winning luxury hotel in the heart of San Jose! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll handle check-ins, manage reservations, and resolve inquiries with exceptional service. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment.
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Handle reservation modifications and room assignments
- Resolve guest inquiries and escalate complex issues
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and VIP guest services
- Maintain accurate shift documentation
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- Flexible schedule including nights/weekends
- Basic math and computer literacy
- Spanish fluency highly desirable