Job Description
Join our award-winning luxury hotel in the heart of Colorado Springs as a Night Shift Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during our overnight operations. Enjoy competitive pay, benefits, and the chance to work in a stunning mountain setting while mastering premium guest service skills. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Manage check-in/check-out processes efficiently with attention to detail
- Handle guest inquiries, reservations, and billing with professionalism
- Oversee security protocols and emergency response procedures overnight
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Resolve guest complaints with empathy and proactive solutions
- Operate hotel management systems (e.g., Opera, PMS)
Qualifications
- 1+ years of hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficiency with reservation systems and office software
- Strong attention to detail and multitasking abilities
- Flexible schedule including weekends/holidays
- High school diploma or equivalent required