Job Description
Join our award-winning team as a Front Desk Agent in the heart of Fort Worth! We're seeking charismatic professionals to deliver exceptional guest experiences at our premium downtown hotel. Enjoy competitive pay, comprehensive benefits, and immediate start in a vibrant hospitality career. Perfect for detail-oriented individuals passionate about creating memorable stays for business and leisure travelers.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservations, room assignments, and rate inquiries with precision
- Resolve guest concerns proactively to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for optimal operations
- Process payments and maintain accurate financial documentation
- Act as local tourism ambassador providing personalized recommendations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Fort Worth attractions and transportation
- Valid Texas driver's license (if required for shuttle duties)