Job Description
Join our dynamic hospitality team at Grand Mesa Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. This immediate hire position offers competitive pay, flexible shift schedules, and growth opportunities within our renowned hotel chain. If you thrive in customer-facing roles and possess a passion for service, apply today and become part of our award-winning team!
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel software
- Handle reservation inquiries and modifications
- Process payments and maintain accurate financial records
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Perform daily audits of front desk operations
- Market hotel amenities and services to guests
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of hotel operations
- Valid driver's license and reliable transportation
- Must pass background check and drug screening