Job Description
Join our award-winning hospitality team in the heart of Colorado Springs! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our premium mountain resort. This immediate hire position offers competitive compensation, comprehensive benefits, and the opportunity to work in one of America's most scenic destinations. If you're passionate about service and thrive in fast-paced environments, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently with attention to detail
- Handle reservation inquiries and modifications using PMS systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as local tourism resource for guests exploring Colorado Springs
- Maintain organized records of guest interactions and preferences
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Colorado Springs attractions and services
- High school diploma or equivalent required