Job Description
Join our award-winning team at Coastal Sands Resort, where ocean views meet exceptional hospitality! We're seeking dynamic Front Desk Agents to deliver memorable guest experiences at Virginia Beach's premier destination. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Immediate openings available – apply today to start your career in paradise!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold resort standards for cleanliness and safety protocols
- Execute upselling strategies for premium services
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in Opera/PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Virginia driver's license preferred
- Flexibility to work weekends/holidays
- Basic math and cash handling abilities
- Positive attitude with guest-first mindset