Job Description
Join our award-winning team at the heart of Denver's vibrant hospitality scene! We're seeking a charismatic Local Front Desk Agent to deliver exceptional guest experiences while embracing flexible shift schedules. You'll be the welcoming face of our premium downtown property, managing check-ins, resolving inquiries, and ensuring seamless operations during day, evening, weekend, and holiday shifts. This role offers competitive compensation, growth opportunities, and the chance to work in one of America's most dynamic cities.
Responsibilities
- Efficiently process guest check-ins/check-outs using property management systems
- Manage reservations and provide personalized local attraction recommendations
- Handle guest inquiries with empathy and resolve issues promptly
- Maintain accurate records of guest payments and daily transactions
- Coordinate with housekeeping and maintenance teams for operational excellence
- Uphold brand standards through professional appearance and service etiquette
- Adhere to safety protocols during emergency situations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel property management software (e.g., Opera, StayNTouch)
- Flexible availability for rotating shifts (days/evenings/weekends/holidays)
- Strong multitasking abilities in fast-paced environments
- Exceptional communication and conflict resolution skills
- Basic cash handling and reconciliation experience
- Knowledge of Denver area attractions and transportation