Job Description
Join our award-winning team at the Grand Plaza Hotel in Houston's vibrant Galleria district! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences while launching your hospitality career. As the first point of contact, you'll create memorable moments for international travelers and business professionals alike. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. Perfect for recent graduates or career changers seeking dynamic, people-focused work in one of America's most exciting cities!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Process payments, manage room inventory, and coordinate with housekeeping
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain security protocols and emergency procedures compliance
- Collaborate with concierge and management team for seamless operations
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Basic computer proficiency with reservation systems
- Exceptional communication and customer service skills
- Ability to work flexible shifts including nights/weekends
- Multilingual capabilities (Spanish highly valued)
- Previous hotel experience beneficial but not required
- Professional appearance and positive attitude