Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking dynamic individuals to deliver exceptional guest experiences in our downtown Indianapolis location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a vibrant work environment. If you're passionate about service and ready to start your career in hospitality, apply today!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and handle billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with hotel management software (Opera, etc.)
- Strong communication and problem-solving skills
- Ability to work flexible hours including nights/weekends
- Basic computer literacy and cash handling experience