Job Description
Welcome to The Grandview Hotel & Resort, where hospitality meets excellence. We are currently seeking enthusiastic, entry-level professionals to join our vibrant team in the heart of Fresno. If you are passionate about creating memorable guest experiences and looking for a dynamic career in the hospitality industry, this is the perfect opportunity for you.
We offer a competitive benefits package, comprehensive training programs, and a clear pathway for career advancement. Join us and become part of a world-class team dedicated to service, integrity, and innovation.
Why Choose Us?
- Competitive hourly pay with performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Employee discounts on dining and hotel services.
- Flexible scheduling to work around your lifestyle.
- On-site training and mentorship from industry experts.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
- Maintain a clean, organized, and welcoming environment in the lobby and common areas.
- Answer incoming phone calls and emails promptly, addressing inquiries and resolving issues.
- Support the housekeeping and maintenance teams to ensure high standards of cleanliness and safety.
- Handle cash transactions and process payments accurately using the POS system.
- Uphold all hotel policies and safety protocols at all times.
Qualifications
- High school diploma or GED required; some college is a plus.
- Previous experience in customer service or the hospitality industry is preferred but not required.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving abilities and a proactive attitude.
- Basic computer literacy and proficiency with hotel management software is an advantage.