Job Description
Join our award-winning hospitality team in the heart of Nashville! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences at our premium downtown hotel. This immediate hire position offers competitive pay, flexible shift schedules, and career growth opportunities in Music City's vibrant tourism industry. Perfect for energetic professionals who thrive in fast-paced environments and love creating memorable stays for travelers worldwide.
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries, reservations, and concierge services
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional customer service
- Utilize PMS software (Opera) for daily operations
- Respond to emergency situations following protocol
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, holidays
- Basic knowledge of Nashville attractions and transportation
- Valid Tennessee driver's license (if required for shuttle duties)
- Ability to stand for extended periods and lift 25 lbs