Job Description
Join our dynamic hospitality team at Grand Mesa Hospitality as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our Mesa, AZ location. This immediate hire position offers competitive pay, flexible shift work, and opportunities for career growth. Ideal candidates thrive in fast-paced environments and possess a passion for customer service. Enjoy a supportive team atmosphere and comprehensive training to excel in your role.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and handle billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate housekeeping and maintenance requests
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Strong communication and multitasking skills
- Proficiency with reservation software (Opera, etc.)
- Ability to work flexible shifts (evenings/weekends)
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset
- Valid AZ driver's license (if required for errands)