Job Description
Join our award-winning hospitality team at Grand Bay Hotel Oakland! We're seeking an energetic Front Desk Agent to create unforgettable guest experiences in the heart of downtown. Immediate hire opportunity with competitive pay, comprehensive benefits, and career growth potential. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation modifications, cancellations, and room assignments
- Address guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest experience
- Conduct daily audits and report discrepancies to management
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (if required for local errands)
- Basic mathematical aptitude for cash handling
- Flexible availability including weekends and holidays
- Positive attitude with problem-solving mindset