Job Description
Join our award-winning team at the Grand Capital Hotel in downtown Washington DC! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences through seamless check-in/check-out processes and personalized service. This immediate hire position offers competitive pay, flexible shift schedules, and career growth opportunities in one of DC's most iconic hospitality destinations. If you thrive in fast-paced environments and prioritize guest satisfaction, apply now to start your journey with us!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries and modifications using property management systems
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance departments to resolve guest requests
- Act as primary point of contact for guest concerns and emergency situations
- Perform night audit duties including generating daily reports
- Maintain detailed records of guest feedback and incident reports
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Washington DC attractions and transportation