Job Description
Join our award-winning team at Grand Mesa Hospitality! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our Mesa, AZ property. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth in the heart of Arizona's hospitality scene. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today!
Responsibilities
- Seamlessly manage guest check-in/check-out processes using property management systems
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage reservations, and resolve billing discrepancies
- Coordinate housekeeping and maintenance requests efficiently
- Uphrigid safety protocols and emergency procedures
- Collaborate with cross-departmental teams for optimal operations
- Proactively upsell hotel amenities and services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience
- Proficiency in PMS systems (e.g., Opera, RoomKey)
- Flexible availability for day/night/weekend/holiday shifts
- Exceptional communication and conflict resolution skills
- Basic math accuracy for cash handling
- Multilingual abilities (Spanish) highly valued