Job Description
Join our award-winning team at Grand Plaza Hotel Chicago as a Front Desk Agent! We're seeking a hospitality professional to deliver exceptional guest experiences in our downtown landmark. Immediate hire opportunity for candidates ready to shine in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth in Illinois' premier hospitality destination.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations and room assignments using OPERA property management system
- Resolve guest inquiries and concerns promptly with creative solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Conduct safety audits and emergency procedures training
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (PMS) like OPERA
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Illinois driver's license (if required for errands)
- Basic knowledge of Chicago tourism and attractions
- Certification in CPR/First Aid preferred
- Fluency in English; Spanish highly valued