Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking passionate part-time professionals to deliver exceptional guest experiences. Enjoy flexible schedules, competitive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservation systems and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and urgency
- Assist with event setup and VIP guest services
- Process payments and manage cash handling procedures
- Uphold brand standards through consistent service delivery
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of reservation systems (e.g., Opera, Fidelio)
- Valid New York State Food Handler's Certificate (if applicable to role)
- Professional appearance and positive attitude
- Ability to multitask in fast-paced environments
- Attention to detail and problem-solving abilities