Job Description
Join our award-winning team at the Grand Azure Hotel Miami, where luxury meets Caribbean charm! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to excellence while working in a fast-paced, multicultural environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities for qualified candidates.
Why Join Us? • On-the-job training • Health & wellness benefits • Career advancement opportunities • Employee discounts • Prime Miami location
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Maintain detailed reservation records
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Multilingual capabilities (Spanish/Portuguese preferred)
- Valid Florida driver's license (if required for errands)
- High school diploma or equivalent
- Ability to lift 15lbs occasionally