Job Description
Join our award-winning hospitality team at Oceanview Resort & Spa! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in Virginia Beach's premier coastal destination. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth within our luxury hotel chain. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Market hotel amenities and local attractions to guests
- Maintain clean, organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Virginia Beach tourism landscape
- Flexible availability including nights/weekends/holidays
- Valid Virginia driver's license (for valet coordination)
- High school diploma or equivalent required