Job Description
Join Denver's premier boutique hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a passionate hospitality professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Denver's vibrant hospitality scene.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries and modifications with accuracy
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain financial transaction records
- Promote hotel amenities and local attractions to guests
- Maintain organized front desk and lobby areas
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Flexibility to work evenings, weekends, and holidays
- Basic computer literacy and cash handling experience