Job Description
Join our award-winning hospitality team at the Grand Louisville Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of downtown Louisville. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth within our luxury property. If you're passionate about service excellence and thrive in fast-paced environments, apply today to become the face of our hotel!
Responsibilities
- Check-in/out guests efficiently with warm professionalism
- Manage reservations and room assignments via Opera/PMS systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling opportunities for room upgrades and amenities
- Maintain security protocols and lost item procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and services
- Valid driver's license and reliable transportation
- Flexible availability including nights/weekends
- Positive attitude and professional appearance