Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel San Jose! We're seeking dynamic individuals to deliver exceptional guest experiences in a luxury environment. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities within our expanding hotel chain.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and coordinating with housekeeping and maintenance teams. Perfect for hospitality professionals seeking fast-track career advancement in California's vibrant tech hub.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle high-volume phone inquiries and reservation modifications
- Resolve guest complaints with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for special requests
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and guest confidentiality standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Bilingual (English/Spanish) highly desirable
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required