Job Description
Join our dynamic hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Charlotte, NC. We're seeking enthusiastic individuals to deliver exceptional guest experiences without prior experience required! Perfect for career starters or those seeking immediate employment, this role offers comprehensive training and growth opportunities in the heart of Charlotte's vibrant tourism district. Enjoy competitive pay, flexible scheduling, and a supportive work environment.
Responsibilities
- Warmly greet and register hotel guests with exceptional customer service
- Efficiently manage check-in/check-out procedures using hotel software
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn software quickly
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to guest satisfaction
- Must be available for flexible shifts including weekends/holidays