Job Description
Join our award-winning luxury hospitality team in the heart of downtown Phoenix! As a Front Desk Agent, you'll be the first point of contact for our discerning international guests, delivering exceptional service that creates lasting memories. We offer competitive compensation, comprehensive benefits, and growth opportunities within our global hotel chain. Our state-of-the-art facility features stunning desert views, world-class amenities, and a supportive team culture that values professionalism and guest-centric excellence.
Responsibilities
- Manage seamless check-in/check-out procedures for 150+ daily guests
- Operate PMS systems (Opera) with 99% accuracy for reservations and billing
- Resolve guest inquiries and conflicts with empathy and efficiency
- Upsell premium rooms, suites, and exclusive experiences
- Coordinate with housekeeping, valet, and concierge teams
- Maintain detailed guest preference profiles for personalized service
- Process payments and manage cash handling protocols
Qualifications
- 2+ years luxury hospitality front desk experience required
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication skills in English (Spanish fluency preferred)
- Ability to multitask in high-volume environments
- Valid Arizona Food Handler's Card (or willingness to obtain)
- Professional appearance and polished demeanor
- Problem-solving mindset with conflict resolution expertise
- Flexibility to work nights, weekends, and holidays