Job Description
Welcome to The Omni Austin Hotel at The Capitol, where luxury meets culture. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. As an immediate hire opportunity, we are looking for individuals who are ready to make an impact and provide world-class hospitality from day one.
We offer a comprehensive benefits package, including medical, dental, vision, and a generous employee discount program. If you are a dedicated hospitality professional ready for your next career move, we want to hear from you.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and memorable first impression.
- Check-In/Check-Out: Efficiently process guest check-ins and check-outs, verifying registration information and payment details.
- Communication: Answer incoming calls with a professional tone, manage room reservations, and relay messages promptly.
- Problem Resolution: Address guest inquiries, complaints, and special requests with empathy and efficiency to ensure high satisfaction.
- Security: Monitor the lobby area for safety and security, assisting in maintaining a secure environment for all guests and staff.
- Administrative Tasks: Maintain accurate records of guest accounts, invoices, and daily reports using hotel management software.
- Upselling: Promote hotel amenities, restaurant services, and local attractions to enhance the guest experience and increase revenue.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred but not required for immediate hire candidates.
- Education: High school diploma or GED required.
- Skills: Strong verbal communication skills and a professional, polished appearance.
- Computer Proficiency: Basic computer skills and familiarity with property management systems (PMS) are a plus.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Attributes: A positive attitude, attention to detail, and the ability to work well in a fast-paced team environment.