Job Description
Join our award-winning Charlotte hotel team as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to create memorable guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and career growth opportunities within our luxury hotel chain.
As the first point of contact, you'll embody our commitment to exceptional service while handling check-ins, managing reservations, and resolving guest inquiries with finesse. Perfect for students or hospitality professionals seeking weekend-focused roles.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy and professionalism
- Handle reservation modifications and inquiries using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Friday-Sunday)
- Basic math and cash handling abilities
- Valid North Carolina driver's license preferred
- Ability to stand for extended periods and lift 25 lbs
- Spanish language skills highly desirable